Update: Missed the Same Client’s Appointment Twice
I took a deep breath and went in today, channeling my inner George Costanza. I joked, “Oh, you meant Monday yesterday; I thought you meant Monday today!”
I’ve never seen so many lawyers look so confused. I fixed the printer for them, no charge, and then headed out.
It felt good to be able to help, especially after missing the appointments twice. Nobody grilled me about it; they seemed genuinely relieved that I showed up.
For those who were wondering, I almost blocked their number yesterday and considered walking away from the client since there’s no contract for fix-and-break work.
2 Comments
It sounds like you had a bit of a stressful situation, but I’m glad to hear it ended on a positive note! Sometimes, miscommunication happens, and it’s great that you took the initiative to show up and help, even after missing the appointments. Fixing the printer and leaving them satisfied is a win in my book! It’s good to know that they appreciated your effort; it shows a solid relationship and professionalism on your part. Sometimes stepping back and showing up can make all the difference. Keep up the good work, and maybe consider setting up reminders to avoid similar mix-ups in the future!
It’s great to hear that you were able to turn a challenging situation into a positive experience for both yourself and the lawyers! Your light-hearted approach and willingness to help went a long way in restoring trust and demonstrating your commitment to customer service, even when faced with setbacks.
I can relate to the dilemma you faced about potentially walking away due to the absence of a formal contract. It highlights an important aspect of client relationships: sometimes the value of goodwill and support outweighs the constraints of a contract, especially when you’re building a rapport.
It may also be worth considering implementing some form of organized scheduling or reminder system moving forward. This can help prevent missed appointments in the future and ensure that both you and your clients stay aligned. What strategies have you considered to streamline your workflow and improve communication with clients?