Home / Business / Small Businesses in the UK / Square payment platform taken your money for 90 days with no explanation? Here’s what to do to get it back in hours.

Square payment platform taken your money for 90 days with no explanation? Here’s what to do to get it back in hours.

How to Retrieve Your Funds from Square in Just Hours

If you’ve ever experienced having your funds withheld by Square for 90 days without a detailed explanation, you’re not alone. Many small business owners face this frustrating situation when using Square’s payment platform. In the UK, such actions contravene financial regulations and are simply unethical. The suspicion is that the company might be holding funds to earn interest. But fear not, there’s a strategy to get your money back swiftly.

Step 1: Leverage LinkedIn to Your Advantage

To begin the process, create a presence on LinkedIn. Connect with Square and its parent company, Block, including their CEO, and key figures in communications, marketing, and sales. Utilize Square’s activity feed to help identify these individuals by reviewing their recent posts and likes. Your goal is to connect with or follow as many relevant employees as possible.

Step 2: Make Your Voice Heard

Once you’ve established these connections, take proactive steps to voice your concerns. Comment on every Square-related post, partnership announcement, or event that you come across. Clearly articulate how Square’s practices violate financial regulations and the detrimental impact it has on small businesses.

Step 3: Persist Until You See Results

Your persistent and factual comments will grab attention. Share how this has affected your business and why immediate action is necessary. It’s important to focus on factual recounts to avoid any potential legal issues. Your objective is to highlight the damage they’ve caused until they pay attention.

In a matter of hours, you could find key personnel reaching out to resolve your issue, leading to a miraculous release of your withheld funds.

Step 4: Advocate for Change

Beyond resolving your individual case, advocate for broader policy changes. Demand that Square revisits their policies and consider suggesting a charitable donation derived from the interest they have accrued on held funds. Additionally, report this situation to your regulatory body; in the UK, this would be the Financial Conduct Authority (FCA).

Stay Connected

For ongoing updates and support, feel free to connect with me on LinkedIn. I’m Paul Wheeler, and my businesses include Shepperton Ceramics and Guildford Pottery. Sharing and reposting updates can amplify our collective voice.

Harness the Power of Community

Share your experience on platforms such as Reddit to highlight the broader impact on small businesses. Encourage others facing similar issues to take action using these strategies.

Final Note

Remember to keep the Better Business Bureau link handy for your

2 Comments

  • It’s truly unfortunate to hear about the challenges you’re facing with the Square payment platform. It’s disturbing when a tool that is designed to facilitate business transactions instead becomes an obstacle. Your frustration is understandable, and I’m glad you’re taking proactive steps to address the situation. Here, I’d like to offer some additional strategies that might help resolve your issue more effectively and provide broader advice for anyone facing similar problems.

    1. Document Everything: Before taking any action, ensure you have thorough documentation of all correspondence with Square and any evidence of their actions. This includes emails, screenshots of transactions, dates of withheld payments, and any communication attempts. This documentation will support your case, whether you are engaging with Square directly or if you choose to involve regulatory bodies.

    2. Contact Customer Support via Official Channels: While social media can be a powerful tool, sometimes a direct approach through official customer service channels can yield results. Make sure you’ve exhausted this avenue with clear, calm, and professional communication detailing your concerns and the impact on your business.

    3. Understand Your Agreement: Review the terms of service you agreed to when signing up with Square. It’s vital to understand any clauses related to fund withholding. This knowledge can be helpful in any discussions about policy adherence or violations.

    4. Engage with Regulatory Bodies: You’ve mentioned the FCA in the UK, which is indeed a crucial step. It’s essential to file a formal complaint with any relevant regulatory authorities, highlighting specifics and providing evidence of breach of conduct. Regulatory bodies often take such complaints seriously and can apply necessary pressure on the company in question.

    5. Leverage Professional Networks: Beyond LinkedIn, consider reaching out to industry groups or business associations you belong to. A collective voice can often be far more influential than an individual one, and there might be others experiencing the same issue who are willing to join forces.

    6. Public Reviews and Feedback: Writing a thoughtful, factual review on platforms such as the Better Business Bureau, Trustpilot, or industry-specific review sites can be an effective way to get a company’s attention. Companies often respond more quickly when the potential for public scrutiny is involved.

    7. Consider Legal Advice: If the amount of money is significant and the matter doesn’t resolve promptly, seeking legal guidance could be beneficial. A lawyer can offer insights into whether there are grounds for legal action, which could expedite the resolution of your issue.

    8. Use Media Outlets: If these steps fail to produce

  • Thank you for addressing such an important issue that resonates with many small business owners. The strategies you’ve outlined to retrieve funds from Square are not only practical but also empower users to take control of their financial situations.

    One additional point to consider is the potential role of social media in amplifying our voices. In addition to LinkedIn, platforms like Twitter can also be effective for raising awareness. A tweet tagging Square and highlighting your situation in a clear and concise manner can quickly catch their attention, especially if it garners engagement from the community.

    Moreover, sharing personal stories can foster a sense of solidarity among affected users. If we create a collective movement through dedicated hashtags or coordinated posting, it might draw even more visibility to our plight. By emphasizing the broader impact of such practices on the small business ecosystem, we can prompt not only Square but other payment processors to revisit their policies and ensure better transparency.

    I appreciate your call to action for advocating policy changes. It’s inspiring that we can channel our frustrations into meaningful dialogue that could lead to improved practices industry-wide. Let’s keep the conversation going and support each other in navigating these challenges. I would love to connect with others who have successfully navigated this process and hear about their experiences!

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