Troubleshooting Email Sender Name Changes in Square Marketing
If you’ve recently encountered an unexpected change in the sender name of your Square marketing emails, you’re not alone. Imagine the surprise when an email from your campaign is attributed to a mysterious “BLACK FRIDAY SALE,” even though you haven’t altered any settings.
The Issue
Recently, while crafting an email campaign via Square, everything seemed perfectly set up. The subject line was meticulously chosen, and there were no promotional codes involved. However, upon dispatch, the email displayed a sender name that was never intended or input by my team.
Seeking Support
Reaching out to customer service for clarification, I was informed that this anomaly might stem from the campaign’s title or associated coupon. It’s perplexing to consider, given there was no coupon involved, and the subject line clearly matched the campaign’s intended messaging. Unfortunately, support for marketing queries isn’t available over the weekend, leaving us temporarily in the dark.
Seeking Solutions
Has anyone else experienced similar issues with Square’s marketing tools? If you’ve successfully navigated this challenge, your insights would be greatly appreciated. Understanding the root cause of this discrepancy is crucial to ensuring consistent communication with our audience.
Feel free to share your experiences and potential solutions in the comments—any advice would be hugely beneficial!
