I had my first returned shipment from USPS back to PH. How do you handle and avoid this?

Navigating Returned Shipments: A Case Study from a Philippine-Based Seller

As an emerging entrepreneur in the e-commerce space, my journey has been filled with both challenges and learning moments. Recently, I encountered my first experience of having a shipment returned from the United States back to the Philippines, and it sparked a quest for solutions and best practices to avoid similar situations in the future.

Testing the Waters: Shipping Trials

Before officially launching my online store, I conducted a series of shipping tests to different countries including Singapore, South Korea, and the United States, specifically targeting New Jersey. The intent was to evaluate the efficiency of Philpost, my local postal service. Fortunately, these initial shipments were successful, with timely deliveries achieved through registered mail.

The USPS Hurdle

Upon officially opening my store, I received several orders from the US. Unfortunately, one shipment faced an unexpected hiccup. It was labeled as “Insufficient Address” despite the address and all necessary contact details being correct. Ironically, the intended destination was a mere 12-minute drive from the post office. The recipient even visited their local post office in an attempt to resolve the issue, only to be met with unhelpfulness regarding tracking the package. Consequently, the parcel is currently en route back to me.

Seeking Solutions: How to Manage and Prevent Returns

Faced with this dilemma, I communicated transparently with my customer, offering a refund for the order, excluding the shipping fee. Yet, I remain curious about how other sellers handle such situations and whether preventative strategies exist.

Here are a few steps I’m considering and would recommend other sellers to implement:

1. Detailed Verification: Before shipping, double-check both the address and contact details. Consider verifying the address with the buyer if it appears unfamiliar or complex.

2. Enhanced Communication: Keep the product recipient informed throughout the shipping process via messages or emails. This proactive approach ensures they are aware and prepared to receive their shipment.

3. Alternative Couriers: Explore the possibility of partnering with alternative carriers known for efficient delivery and customer support in problematic destinations.

4. Post-Sale Support: In cases where returns occur, maintain open communication with customers to manage expectations and offer solutions like refunds or reshipping at a shared cost.

5. Learning from Experience: Use each returned shipment as a learning opportunity to refine your shipping processes and partner selections.

Closing Thoughts

Navigating international logistics, particularly as a seller from