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FedEx says my shipment is stuck at customs because I need to post a bond for RPP, they won’t tell me for how much, CARM help desk inaccessible, and shipment about to be rejected. Help?

By bdadmin

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4 June 2025 13:29

Navigating the Challenges of Customs: A small business Owner’s Dilemma

As a small business owner in Canada focused on selling clothing online, I recently encountered a significant hurdle that has left me feeling frustrated, anxious, and in desperate need of assistance. My experience might resonate with many others dealing with international shipping and customs issues. Here’s a detailed account of my situation and a plea for guidance from anyone who has navigated these troubled waters.

The Situation

I am currently facing a major delay with a shipment containing 31 boxes of underwear, totaling approximately 1,200 pounds, which has been held up in customs for four days. The shipment originated from Hong Kong and was meant to arrive in Vancouver, but it seems to have hit a snag along the way. Unfortunately, FedEx has not provided any clarity on the situation, merely stating that a specific person assigned to my case would reach out to me. After a long wait, they finally did, but their response only deepened my confusion.

Lack of Communication and Clarity

During this conversation, my inquiries about the reasons for the hold were disregarded. I was informed that the Canada Border Services Agency (CBSA) advised that I had not posted a bond as part of the RPP (Registered Importer Program). As a participant in the RPP, I expected some guidance on the bond requirements, but FedEx has been unhelpful in providing that crucial information.

The CARM (CBSA Assessment and Revenue Management) help desk is completely unreachable, adding to my frustration. The FedEx broker has now conveyed that my shipment is on the brink of being rejected. This dire news has only heightened my sense of urgency.

The Bond Conundrum

The crux of the problem lies in the unspecified bond amount that I am required to post. I have taken the initiative to post a bond of $1,000 on my own as a desperate measure, hoping it might facilitate the release of my shipment. However, this has not yielded any results, and I remain in the dark about what is truly required.

The available help articles on CARM’s website have proven to be of little assistance, leaving me feeling even more overwhelmed. As days pass, the pressure mounts. My customers are becoming increasingly impatient, and I am left feeling like I am failing them.