Balancing Support and Accountability: Navigating the Challenges of ADHD in the Workplace

As a small business owner, I cherish the contributions of my team members and believe in fostering a supportive work environment. One of my employees stands out as an invaluable asset: she is hardworking, loyal, and truly kind. Despite these commendable qualities, she faces challenges due to ADHD, which influences her daily work performance.

Over the past year, I have dedicated significant time and resources to supporting her. This includes extensive training, step-by-step assistance on tasks where she struggles, and a forgiving approach when mistakes occur. I have implemented various accommodations to help her thrive, and I’ve done my best to adhere to the best practices for supporting employees with ADHD.

However, candidly speaking, the frequent errors she makes have taken a toll on my stress levels. I find myself constantly monitoring her work to avoid mistakes that could harm our client relationships and tarnish our business reputation. On average, I notice about one error each week—typically related to fundamental tasks that should be straightforward in her role.

I understand the legal protections in place to prevent discrimination based on disability, and I want to emphasize that I have no intention of terminating her employment. The question I grapple with is how to manage our working relationship as she has not demonstrated sustained improvement and independence in her role after 1.5 years.

I’m seeking guidance on striking a balance between accountability and support—essentially looking for a middle ground between the extremes of letting her go and simply enduring the situation. It’s important for both the employee and the business to find a mutually beneficial path forward, and I’m eager to explore strategies that can enable her to succeed while also ensuring the integrity of our team and service quality.

If you have experience navigating similar scenarios or can offer insights into effective management techniques for supporting employees with ADHD while maintaining productivity, your thoughts would be greatly appreciated.