A Letter to Our Valued Customers: Navigating Challenges Together
Dear Valued Customers,
This week has proven to be particularly challenging for us at [MY COMPANY]. Operating a commercial laundry business, among other ventures, means that we often face uphill battles; however, recent events have tested our resilience like never before. Although we are committed to overcoming these hardships, we recognize that it’s not just our business that’s affected—it’s a shared experience among many of you working tirelessly to keep your operations afloat.
Today, I want to update you regarding an unfortunate incident that has impacted our services and, consequently, your experience with us. Early Tuesday morning, one of our delivery vans was stolen. This incident not only resulted in the loss of the vehicle but also included linens we were transporting, personal belongings belonging to our driver—including essential items like his wallet and phone—and keys associated with several of our customer locations.
From a financial standpoint, this event is projected to cost our business over £100,000 in direct losses, a burden that insurance will not cover. We share this detail not to evoke sympathy but to convey the gravity of the situation and the strain this places on our operations, as well as on you, our valued clients. Please rest assured that we are fully committed to recovering from this setback. Your understanding and support during this trying time mean the world to us.
To address the immediate impacts:
– We’ve placed orders with our linen suppliers to expedite the replenishment of our inventory. For customers who use our linen services, we will ensure that any lost items are replaced promptly.
– For clients concerned about security, we can facilitate lock replacements. We will cover the cost of changing your locks through our trusted trade partner. If you prefer to use your own service provider, we can offer a £100 credit toward your account as a goodwill gesture.
Looking ahead, we understand that our next round of invoices will be issued next week. We recognize that asking you to settle these promptly may seem inconsiderate given the circumstances; however, your timely payments would significantly assist us in investing back into our operations, enabling us to recover swiftly and enhance our service for you.
Thank you for your continued support and understanding as we navigate these difficult times. Together, we will emerge stronger, and we remain committed to providing you with the top-notch service you’ve come to expect from us.
Warm regards,
[Your Name]
[Your Title]
[MY COMPANY]
