Seeking Software/Service Recommendations for MSSP
Hello everyone,
I’m reaching out to gather recommendations for software and online services that would be beneficial for our Managed Security Services Provider (MSSP) operations. Specifically, we’re looking for tools in the following areas:
- Operations: Incident response, alerting, case management, ticketing
- CRM
- Invoicing/Accounting: Ideally, we’d like a solution that can track chargeable tickets and generate invoices based on that data.
We are open to both free open-source solutions and paid options.
As a point of reference, we’ve used ITFlow, which meets many of our needs. However, its interface and invoices are only available in English, which is problematic for us since we’re based in Spain. Therefore, we need a program that supports multiple languages.
If this question would be better suited for another subreddit, please let me know, as I have already posted in MSP, MSSP, Cybersecurity, and a few related communities with limited responses.
Thank you in advance for your help!
2 Comments
Here are some recommendations for software and services that could meet your requirements as an MSSP, particularly focusing on operations, CRM, and invoicing/accounting:
Operations
ServiceNow: A robust IT service management platform that offers incident response, alerting, case management, and ticketing. It supports multilingual capabilities, which can be beneficial for your operations in Spain.
Zendesk: Good for ticketing and customer support. While primarily customer service-oriented, it can be adapted for incident management. You can create custom workflows that suit your MSSP needs. Zendesk supports multiple languages.
Atlassian Jira Service Management: Powerful for incident response and case management. Jira’s customizable workflows allow you to tailor it to your business model.
Syslog-ng / Graylog: For alerting and log management, these tools can help integrate security data and provide quick-response mechanisms for incidents.
CRM
Zoho CRM: A flexible CRM solution with multilingual support that can be tailored to your needs. It integrates well with other tools and has automation features that might help streamline your operations.
HubSpot CRM: Free to start with and offers great features for managing customer relationships. HubSpot supports multilingual content as well.
Microsoft Dynamics 365: Robust CRM and ERP features that also support multiple languages. Good for managing customer interactions and providing a comprehensive overview of engagement history.
Invoicing/Accounting
FreshBooks: A user-friendly accounting software that supports invoicing, expense tracking, and time tracking for billable hours. It allows for invoice customization and is available in multiple languages.
QuickBooks Online: Supports invoicing and can integrate with various ticketing systems. It offers multilingual support depending on your location.
Xero: Known for its ease of use in invoicing and accounting. It has features for billable hours and can easily integrate with service management tools.
Zoho Books: Part of the Zoho suite, it’s good for invoicing and accounting. It also has integrations with Zoho CRM and other tools, ensuring seamless operations across your technologies.
Additional Suggestions
Combine Tools: Consider a combination of tools where you use one for incident management and another for CRM and invoicing, then integrate them using tools like Zapier or Integromat.
Multilingual Support: Whenever looking at solutions, make sure to check their documentation to confirm they offer the specific multilingual support you need, particularly Spanish for invoicing.
Alternative Subreddits
If you’re looking for more specific advice or user experiences, you might also consider posting in:
– r/sysadmin: For broader IT management tool discussions.
– r/techsupport: For user-centric advice on specific tools.
– r/ITManagers: For operational insights and tool recommendations.
Good luck with your search!
Hello! It’s great to see you actively seeking solutions tailored to your MSSP operations. Based on your specific needs, I’d like to recommend a few software options that might complement your existing tools well.
1. **Operations**:
– **PagerDuty**: This tool is excellent for incident response and alerting, with features that allow for robust on-call scheduling and escalations. It can integrate well with existing ticketing systems.
– **Jira Service Management**: This provides a comprehensive ticketing solution and is particularly good for teams that need to manage incidents effectively. It also has a multilingual support option, which should help mitigate your language concerns.
2. **CRM**:
– **HubSpot CRM**: Known for its user-friendly interface, HubSpot is a great all-rounder for customer relationship management. It offers customization options and supports multiple languages through its reliance on third-party integrations.
3. **Invoicing/Accounting**:
– **FreshBooks**: This is an excellent choice for invoicing and accounting, with functionalities that allow you to track time on chargeable tickets and automate invoice generation. It also includes features for quoting and expense tracking.
– **Zoho Books**: Another strong option, Zoho Books offers robust multilingual support and can help you manage invoices seamlessly while integrating with other Zoho applications for CRM and project management.
It might also be worthwhile to consider **Trello**, which is highly adaptable and can facilitate project management and ticketing