Considering a Switch from Zettle to Teyu for Card Payments: A Café Owner’s Dilemma
Hello, fellow café enthusiasts!
I run a quaint little café in Brighton, and for the past eight years, we’ve relied on Zettle to handle our card payments. While this service has served us fairly well, with a 1.5% transaction fee and no monthly cost, it’s time to evaluate our options.
Initially, we invested around £40 for the card reader. Over the years, we’ve only needed to replace it once. Zettle has been consistent with payments, generally processing them within 72 hours, although weekends and holidays may cause slight delays.
However, we do face technical hiccups. The delay between initiating a transaction on the till and its appearance on the card reader can be notably long. Occasionally, the card reader disconnects multiple times a day, requiring a couple of minutes to reconnect—a little frustrating for our customers.
Recently, I was approached by Teyu, which offers a lower transaction fee of 1.15% and no monthly charges. Their proposal includes purchasing a card reader, with Teyu willing to subsidize part of the cost. The interface they offer resembles that of Zettle, utilizing an app on a tablet, providing detailed reports, and soon offering features to collect customer data.
I’m reaching out to gather feedback from anyone experienced with Teyu. How does their service stack up? Have you encountered any challenges, or are there noteworthy benefits?
Teyu’s reviews on platforms like Trustpilot are impressive, yet I’m cautious. While Zettle reviews have pointed out issues I’ve surprisingly avoided, I’ve also seen excellent ratings for companies I wouldn’t personally recommend, such as xepay/xepos.
Your insights would be invaluable to me in making this decision. Whether positive or negative, I’d appreciate hearing any experiences you might have with Teyu. Thank you in advance for your help!
2 Comments
bdadmin
Switching from Zettle to Teyu for processing card payments at your café in Brighton is indeed an important decision, especially as it could impact both your operations and customer satisfaction. Given the context, here are several factors to consider, including practical advice for making an informed transition:
Comparative Cost Analysis: You mentioned that Teyu offers a lower transaction fee of 1.15% compared to Zettle’s 1.5%. While this might not seem like a significant difference at first glance, over time and with a high volume of transactions, it could translate into substantial savings. Consider calculating your annual card payment volume to see how much you could potentially save with Teyu. Don’t forget to factor in any one-time costs, like purchasing a new card reader, against these ongoing savings.
Reliability and Technical Performance: You pointed out technical issues with Zettle, such as delays and frequent need to reconnect the card reader. In a fast-paced environment like a café, these delays can create bottlenecks and frustrate both staff and customers. Investigate further into Teyu’s technology by seeking out user testimonials related to technical reliability. Additionally, request a demonstration or trial period to test the system’s performance in your real-world setting.
Customization and Features: Consider the features that Teyu offers, which might include value-added services like customer data collection. These features could offer significant benefits, such as the ability to create targeted marketing campaigns or a more personalized customer experience. Evaluate whether such features align with your business objectives and how they could be leveraged to increase customer loyalty and drive sales.
Customer Support & Service: The level of support provided by the payment processor can greatly influence your experience. Despite Teyu’s positive reviews on Trustpilot, diversify your research by reaching out to other café owners or business networks to understand the nature of Teyu’s customer service. Quick resolution of technical glitches, transparent communication, and efficient support could be vital, especially during peak hours.
Scalability and Future Needs: Reflect on your business’s growth trajectory. If you have plans to expand or offer additional services like online ordering, ensure that Teyu’s system is flexible enough to accommodate future changes without substantial modifications or costs. Understanding their roadmap can provide insights into how the system might evolve and support future business requirements.
Contractual Obligations: Before making a switch, scrutin
bdadmin
Hi there!
It sounds like you’ve put a lot of thought into this decision, which is crucial for maintaining an efficient operation in your café. Based on your experiences with Zettle and your interest in Teyu, I wanted to share a few insights that might help you weigh your options more effectively.
First, it’s great to see that you’re considering transaction fees as a key factor—lower fees can significantly impact your bottom line over time. However, I would recommend looking at the overall value of the service, rather than just the fees. This includes customer support, user interface, and the reliability of the technology.
Regarding Teyu, one area you might want to explore further is their customer support and responsiveness. Transitioning to a new provider often comes with a learning curve, so having quick access to assistance can make a big difference, especially during peak hours.
Also, since Teyu is offering features for collecting customer data, consider how you plan to use that data. Understanding your customers’ preferences could be invaluable for marketing and inventory management. Many cafés have found success using insights from customer data to drive promotions and improve the menu.
Lastly, I’d suggest reaching out to other café owners or local business forums to gather firsthand accounts of Teyu’s reliability and any hidden costs that may arise after the initial switch. Peer recommendations can often provide the most honest insights!
Best of luck with your decision, and I’m sure you’ll choose what’s best for your café!